Services

We provide the following services:

Non Contract

Reactive maintenance/issue resolve (No Service Level Agreement applicable).

Installation (user PC, Server, Comms equipment)

Both the above services based on an hourly rate.

Retainer As above but providing Service Level Agreement with regard to reactive maintenance/issue resolve.

Contracted number of hours “on-site” per month to perform a mix of all of the below:

Preventative maintenance including software and firmware updates to servers and Comms equipment. Ensuring that all user PC’s,laptops have up to date Operating Software for example Windows updates plus up to date security software such as Virus protection
Maintaining manufacturer warranties and ensuring all equipment remains under same or flagged as needing to be updated
Dealing with 3rd party vendors on client’s behalf for example phone and Internet providers, IT hardware vendors, Software vendors
Sourcing product when needed
Producing monthly/quarterly management reports showing various statistics inclusive of Uptime of servers, Uptime of Comms, number of issues raised/resolved and the time taken
Attending regular management meetings
Access to on-line help desk
Reactive maintenance within specific Service Level Agreement based on equipment and business need
Installation on new equipment
24/7 reactive maintenance cover (remote and call to site)
Disaster recovery assistance and disaster recovery testing

For more information on our services please get in touch:

Email Us Call Us: 065 689 2914 Click to Call